Fix Motorola Moto G9/Play Stuck on Boot Start screen logo

Using the below method, You can Fix Motorola Moto G9/Play Stuck on the Boot logo. Motorola Moto G9/Play is a powerful smartphone with impressive hardware specifications, including 4 GB of RAM and a Qualcomm SM6115 Snapdragon 662 processor. It also boasts a stock Android version, making it capable of handling any apps or updates without issues. However, like any other device, users may encounter problems with their Moto G9/Play, such as getting stuck on the boot start screen logo. This issue can be frustrating, but fortunately, there are several ways to fix it. In this guide, we will discuss some solutions you can try to resolve this problem and get your Moto G9/Play working again.

What is the Stuck on the Boot logo in Motorola Moto G9/Play?

OTA updates are, most of the time, flawless processes. But when the mobile begins to finish the first boot after the update, It is a nail-biting situation for most users. Because sometimes the boot can take a long time than usual. If the boot happens after a long time, it is excellent. But it is not a good sign when the boot takes over 20 minutes and is stuck on the Motorola Moto G9/Play name logo. Even after your mobile is not booted into the regular screen, your mobile is stuck on the Moto Boot logo. You can wait for a few minutes. You don’t need to worry. We can start with simple methods to fix these issues. Always start with a simple process. Most of the time, the boot is stuck and set in simple ways.

Boot logo stuck can happen for various reasons and different situations. It can occur when you restart the mobile after the monthly security patch updates or major upgrades like Android 10. Due to overwriting existing codes in the OS and the process not going as expected, We have to deal with this kind of problem. When you face this issue, Don’t rush for firmware flash, You will lose user data. The Firmware flash should be your last choice, and We can recover your mobile using different methods. The stuck on the Moto Logo, and The Mobile details screen logo can happen. For both screens, the following techniques will work.

How to Fix Motorola stuck on the Boot logo?

Our motto is as much as we can retrieve your mobile without losing data. But we must flash the full firmware to regain your mobile when we can’t. When you give more time than usual, and your mobile won’t boot into System OS, you can follow the below methods to fix your stuck Motorola Moto G9/Play on the Boot logo.

1. Long Press Power Button

Even if it is a simple method, you may wonder what technology can help here. Most of the time, all electronic devices will work after the power is off and on, and it will work most of the time. Press your power button for 10 seconds, It will trigger your mobile’s power, and your mobile will shut down in a few seconds.

2. Boot into Safe Mode

Sometimes third-party apps may trigger the latest Version, and it may cause the stuck-in boot logo. Try to boot into Safe Mode by pressing Power Button for 30-60 seconds. Your mobile will boot into Safe Mode. Try to Un-Install the recently installed app before the OTA process. Also, check the compatibility in Play Store. When installing apps other than Play Store, Uninstall them and try to boot again.

3. Reboot using recovery

This method will not affect your User data. It will only be soft resetting your mobile. You must press the Volume Down+ Power Button on your mobile for 7-10 Seconds to boot into recovery mode. After that, it will kick you into recovery mode or directly boot into System OS. The response may vary depending on the mobile manufacturers. If you received a Recovery mode menu, use the Volume keys to navigate and the Power button to confirm the selection.

3.1 Stock Recovery method

If you didn’t use Rooted mobiles, you have Stock Recovery, provided by your official mobile manufacturer. If you have stock recovery, you can “Reboot.” Navigate to this option and confirm it using the power key button.

3.2 TWRP Recovery method

When using Rooted mobiles, you use Stock Recovery or TWRP custom recovery. If you have Stock Recovery, you can use the above process. When you install TWRP on your mobile, follow the steps below.

• The Keycombinations will boot your mobile into TWRP Recovery mode.

• On the Home screen, you can find the option “Boot.” Select the item; you will receive further options such as System, Power Off, Recovery, and Bootloader. Select “System.” Your mobile will boot into a Normal OS.

4. Use ADB Commands to Reboot your boot logo stuck  Motorola Moto G9/Play Mobile

This process may work 50-60%. If you use Old Mid-range mobiles, the chances are less. But it will work when you have Flagship mobiles or New mobiles. The OS can still handle background commands. So, the ADB commands may work.

Steps

• Download the ADB drivers. Install it on your PC.

• Connect your mobile with a PC.

• Open a command prompt as Administrator and type below to check the ADB status.

• adb devices

• It should display the connected devices. If you didn’t get the mobile, restart the command prompt and Disconnect and Connect your mobile. If you are detected, type the below commands.

• adb reboot

• The order will reboot your mobile.

5. Drain the Battery Completely

When You can’t Power off or Restart your mobile, Let the battery drain completely. Because of the massive battery may take 1-3 days, depending on your mobile battery backup, to remain. You can proceed with other ways when you don’t have this much time and want to urge fix methods.

6. Wipe Cache Data Partition

When you perform, restart using recovery, and you can’t boot into OS again. We have another choice of the fix by Wiping the cache partition in this situation. It also will not affect user data. It will wipe only cache data. You must press the Volume Down+ Power Button on your mobile for 7-10 Seconds. After that, it will boot you into the recovery mode or directly boot into System OS. The response may vary depending on the mobile manufacturers. If you received a Recovery mode menu, use the Volume keys to navigate and the Power button to confirm the selection. Remember to wipe only the cache partition, Not the Wipe Data/Factory Reset.

6.1 Stock Recovery method

• If you didn’t use Rooted mobiles, you have Stock Recovery, provided by your official mobile manufacturer.

• You can choose “Wipe & Reset if you have stock recovery.” Navigate to this option and confirm it using the power key button.

• Initially, try “Wipe Cache.”

• It will ask you to confirm the process. Select “Yes.”

• When a cache doesn’t work, Go for “Wipe User Data.”

• Most of the time, it will boot into OS after the wipe. When it returns to recovery, Select the Reboot system now.

6.2 TWRP Recovery method

When using Rooted mobiles, you use Stock Recovery or TWRP custom recovery. If you have Stock Recovery, you can use the above process. When you install TWRP on your mobile, follow the steps below.

• The Keycombinations will boot your mobile into TWRP Recovery mode.

• On the Home screen, you can find the option “Wipe.” Select the wipe option; you will receive further details. Select “Cache.” Don’t select the System, and it will wipe your OS. After selecting other choices, swipe to erase the data. When the process completes, return to home and boot into OS.

7. Disable Recently installed apps using ADB

You can often disable/remove the bloatware apps using Stock Android phones. If you are in Custom Skin OS, the chances of disabling the Bloatware apps are less. But, We can Disable the Apps using ADB without root. The methods may vary depending on the manufacturer. You have to find the particular Bloatware apps and disable them. I will give the overall idea about ADB steps and commands. But, the list of packages may vary depending on the manufacturers.

• Download the ADB drivers. Install it on your PC.

• Enable USB Debugging Mode and OEM Unlock; you’ll find these options in Settings >>> Developer options. If you didn’t see the developer options on your settings menu, go to about >>> build number. Then, about ten times regularly, click on the “Build Number” row to activate your device’s “Developer Option.”

• Connect your mobile with a PC and unlock your mobile (Screen Lock).

• Open a command prompt as Administrator and type below to check the ADB status.

• adb devices

• The above command will display some code for device detection. If you didn’t receive any response, Check with the USB Cable. If you get a response, move to the below commands.

• You can disable the apps based on their adb package name. You can find these package names using the below command.

• adb shell pm list packages

• Based on the title, you can exclude unwanted apps. After that, use the am force-stop and pm disables commands with the Application package name.

• You can enter the commands individually, Or All commands and Hit Enter. You can get the application package name in Play Store URL. It will start with com.instagram.android like that.

• am force-stop package name(e.g: com.sprint.w.installer)

      pm disable-user package name

• Restart your mobile. When stuck on your Motorola Moto G9/Play Mobile boot logo, move to different methods.

8. Flash Boot. img file using ADB and Fastboot and Repair Boot logo stuck in Motorola Moto G9/Play

The boot image file is the main problem of being stuck in the boot logo. When we flash the particular boot image file, we can restore your mobile without losing data. But you should know what software version is already on the mobile. So you can always go with the latest boot image file. The following method may not work with EU carrier-locked mobiles.

• Download the ADB drivers. Install it on your PC.

• Download the Motorola Moto G9/Play firmware below and save it on your PC. Your Current OS and download version AP and CSC should be the Same.

• Motorola Moto G9/Play Android 10 ROM.

8.1 Extracting boot.img file

• Download 7Zip-ZS and Install it on your PC. Then, extract the files in the downloaded firmware using 7Zip-ZS. In those files, along with some data, you can see boot.img. You will get ROM files.

• Copy the boot.img to the ADB Installed folder.

8.2 Flash boot.tar using ADB and Fastboot

• Connect your USB cable to your PC. To do this, press and hold Volume Down+ Power Buttons and Connect Your Mobile To your PC via USB Cable; after Moto Logo Appear, Release all keys. Then, enter Fastboot Mode. Switch off your device.

• Press the Volume Up button to continue when you see the warning message.

• Connect the Motorola Moto G9/Play Mobile to the USB cable computer.

• Launch the fastboot on your computer. Next, open a Command prompt on your PC and type the below command.

• fastboot devices

• It should display the connected devices. If you didn’t get the device, restart the command prompt, disconnect, and Connect your Motorola Moto G9/Play. If you are detected, type the below command and hit Enter.

• fastboot flash boot boot.img
  

• After completing the process, Press the Volume Down+ Power button to exit Fastboot Mode. Immediately Press the Volume Up + Power buttons when the screen goes off to boot into Recovery mode.

• After entering Stock recovery mode, Go to Wipe Data/Factory Reset and Select Yes to wipe data. It will erase the saved data on your device. Don’t Boot into OS; read below Boot stages before booting.

9. Flash Complete Firmware using RSD Lite

We are going full flash firmware in your boot logo stuck Motorola Moto G9/Play Mobile in this method. It is a Data loss process, and you can use it when you have no choice and none of the above methods work for you. Refer- Motorola Moto G9/Play Firmware.

9.1 Flash Motorola Moto G9/Play Android 10 ROM using RSD Lite Tool

• Download the Motorola USB driver and install it on your PC.

• We are using third-party software flashing. Download RSD Lite and install this also on your PC.

• Connect Your Mobile To the PC Using a USB Cable.

• Switch off Your Mobile and Enter Fastboot Mode->Press and Hold Volume Down+ Power Button.

• Release all the keys when you enter Fastboot Mode.

• Now Launch RSD Lite. Select Your Downloaded Firmware Using this “…” The symbol in the RSD Lite.

• It Will Asks For the Unzip. Just Select Uncompress.

• Check With Your Mobile Details.

• Go to Your Mobile, Press Volume Down Key, And Select AP Fastboot. Ensure the USB Connected Message is Displayed (Transfer Mode: USB Connected).

• Now Select the Start in the RSD Lite. Wait For The Process to Complete; your Mobile Will Reboot After the Process Completion.

Wrap Up

Even if the software updates process looks simple, 1-5% of people always face making OTA updates. That’s why we suggest you always back up before updating your mobile. Always use cloud photo backup services like Google Photos. Compared with other mobile manufacturers, with the help of Motorola’s available tools, we can fix your Motorola Moto G9/Play stuck on the boot logo.

If you face freeze and unresponsive issues on your mobile, You should try different methods than those mentioned above. It is wise to give some time for the first boot after the update. The first boot may take longer based on your available storage and app size. When you are confident that the mobile is stuck and given enough time for initialization, you can follow the above steps to fix your mobile. Comment below when you try different methods than above, and those techniques help you. We try to add if those methods work for everyone.

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